Privacy Policy

This Privacy Policy describes how Verveance ("Verveance", "we", "us", or "our") collects, uses, processes, and protects your personal data when you visit our website www.verveance.com (the "Website") and engage with our services. We are committed to protecting your privacy and complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). While we target a worldwide audience, our data processing activities are primarily governed by Philippine law. However, we strive to align our practices with global data protection best practices, fostering trust and ensuring a consistent and secure privacy experience for all our users.

1. Information We Collect

We may collect the following types of personal data when you interact with us, primarily through our contact forms or direct communications:

• Contact Information: Name of Proprietor/Representative, Email Address, Organization/Company Name.
• Project Information: Details about your project requirements, scope, and other relevant information you provide when inquiring about our services.
• Website Usage Data: Information about how you interact with our Website, such as IP address, browser type, operating system, referring pages, pages visited, and timestamps. This information is collected through cookies and similar tracking technologies, specifically Google Analytics with Google Firebase, as further detailed in our Cookie Policy.
• Communications Data: Records of your correspondence with us, including emails and chat messages.

2. How We Collect Information

We collect information through:

• Direct Interactions: When you fill out contact forms on our Website, send us emails, or communicate with us directly.
• Automated Technologies: Through cookies, server logs, and other tracking technologies when you browse our Website (e.g., Google Analytics). For more details, please refer to our Cookie Policy.

3. How We Use Your Information

We use your personal data for the following purposes and on the following legal bases:

• To Provide Services: To understand your project requirements, prepare proposals, communicate about potential projects, and, upon engagement, to develop and deliver custom websites/webapps/software.
  • Legal Basis: Performance of a Contract or to take steps at your request prior to entering into a contract.
• To Communicate with You: To respond to your inquiries, provide customer support, and send updates about your projects.
  • Legal Basis: Legitimate Interests (responding to inquiries), Performance of a Contract.
• To Improve Our Website and Services: To analyze Website usage patterns, troubleshoot issues, and enhance the user experience and the quality of our services.
  • Legal Basis: Legitimate Interests (improving our services), Consent (for certain analytics cookies, as per our Cookie Policy).
• For Marketing Purposes: To send you newsletters, updates, and information about our services that may be of interest to you.
  • Legal Basis: Consent (newsletters happens rarely).
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Legal Basis: Compliance with a Legal Obligation.

4. Disclosure of Your Information

We may share your personal data with:

• Service Providers: Third-party vendors and partners who assist us in operating our Website and providing our services (e.g., hosting providers, analytics providers like Google Analytics, payment processors). These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them, and in accordance with their own privacy policies and applicable data protection laws.
• Legal Requirements: When required by law or in response to valid legal requests (e.g., court orders, subpoenas).
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction, provided the acquiring entity commits to similar privacy standards.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.

6. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption, access controls, secure coding practices, and regular security assessments. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Verveance respects your privacy rights and is committed to facilitating their exercise. Depending on your jurisdiction and the applicable data protection laws (including the Philippine Data Privacy Act of 2012), you may have the following rights concerning your personal data:

• Right to Be Informed: To be informed whether personal data pertaining to you is being processed.
• Right to Object: To object to the processing of your personal data, especially where processing is based on legitimate interests or for direct marketing.
• Right to Access: To access and obtain a copy of your personal data we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure or Blocking ("Right to Be Forgotten"): To request the deletion or removal of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent and there is no other legal basis for processing).
• Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller (where applicable, e.g., under GDPR principles).
• Right to Restrict Processing: To request the restriction of processing your personal data under certain conditions (e.g., if you contest the accuracy of the data, or the processing is unlawful).
• Right to Damages: To be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data (under Philippine DPA).
• Right to File a Complaint: To lodge a complaint with the National Privacy Commission (Philippines) or other relevant data protection authority (if applicable in your jurisdiction).

To exercise any of these rights, please contact us at contact@verveance.com. We may require you to verify your identity before responding to such requests.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. For example, as a company operating in the Philippines serving a worldwide audience, your data may be processed and stored on servers located in various global data centers utilized by our service providers (e.g., cloud hosting, Google Analytics).

If you are located outside the Philippines and choose to provide information to us, please note that we transfer the data, including personal data, to the Philippines for processing and storage, and potentially to other countries where our service providers operate. By submitting your personal data, you agree to this transfer, storing, and processing. Verveance will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the Philippine Data Privacy Act, and where applicable, in alignment with safeguards required by robust international data protection frameworks.

9. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies (including Google Analytics with Google Firebase) to enhance your Browse experience, analyze site traffic, and understand user behavior. For detailed information about the types of cookies we use, their purpose, and how you can manage your cookie preferences, please refer to our dedicated Cookie Policy.

11. Links to Other Websites

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit. While embedded components might be used on our site, we will strive to ensure they do not directly collect personal data from visitors without proper notice, and we encourage you to review their respective privacy notices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after any such changes constitutes your acceptance of the new Privacy Policy.